CPD points: 3 points (industry-specific external provider)

Tasmania Property Agents Board CPD code: EP3574

Upon successful completion of your CPD, we will issue you with a Certificate of Participation as evidence of course completion.

By the end of this course, you will have learned:

• What Customer Service is.

• How your attitude affects customers.

• How to identify and address the needs of your customers.

• How using excellent customer service can generate return business.

• How to build goodwill.

• How to provide customer service over the phone.

• How online tools can aid customer service.

• How to deal with difficult customers.