Our policies

✔ I am aware of the courses offered and am able to confidently select the program most suitable to my needs.

✔ I understand the course outline and the credential that I will receive on completion of my selected program.

✔ I recognise that pathways between programs exist and that I can access further career development information from ARETC.

✔  Completing the enrolment form in full enables ARETC to form a student profile that will assist in maximising my learning. I understand that all information provided is subject to the Federal Privacy Legislation and is confidential.

✔ I understand how payment occurs, and ARETC’s refund policy.

✔ I understand that all learning materials are provided online through resource material, reading, and research guidelines.

✔ I am aware that, should I require assessment support or mentoring, ARETC can provide this assistance within business hours.

✔ I understand how assessment occurs and that I will be assessed as either ‘Competent’ or ‘Not yet Competent’.

✔ I understand how to submit assessments, and that I can resubmit assessments without an additional assessing fee.

✔  I understand that all work I submit must be my own work and that I am required to agree to the terms and conditions of submission. Should I submit work that is not my own, I realise I can be unenrolled from the program without refund.

✔  I am aware that Recognition of Prior Learning (RPL) is available and I understand how the process works.

✔  I am aware that I am able to appeal any assessment result and that an appeals process is in place for me to do this in a confidential and transparent manner.

✔  I understand that I have complete access to my records at all times and I am aware of the process in place to enable this access.           

✔  I am aware that the ARETC operates within the guidelines of anti-discrimination legislation.

✔  If I require any support with my learning, or if I am having any language, literacy or numeracy difficulties, I understand that ARETC has strategies in place to either assist me or guide me to the most appropriate avenue for assistance. I recognise that I have a responsibility to alert ARETC to any potential support I may require, prior to enrolment.

✔  I understand there is a complaints process in place and that I can utilise this at any stage of enrolment. I am aware that all complaints must be in writing and ARETC will follow up in a timely manner and ensure the most appropriate action is taken.

✔  I understand that from 1 January 2015, The Australian Real Estate Training College can be prevented from issuing me with a nationally recognised VET qualification or Statement of Sttainment when completing a course if I do not have a Unique Student Identifier (USI). 

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Privacy Statement and Student Declaration

Upon enrolments, students agree to the above checklist items and make the following declaration:

I declare that any information I provide in my enrolment form, to the best of my knowledge, is true and correct. I understand that The Australian Real Estate Training College is required to submit data sourced from this enrolment form to the national VET administrative collection and that this is a regulatory reporting requirement.

Student Portal copyright notice (applicable to all course content)

© Macdonald Education Pty Ltd
Except as provided by the Copyright Act 1968, no part of this publication may be reproduced or transmitted in any form or by any means without the prior written permission of the publisher.

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All efforts have been taken to ensure that information on all ARETC sites is accurate and current at the time of publication. Information and publications provided by Macdonald Education are intended to supply information only and are not intended to constitute legal advice.

Macdonald Education is a training provider, while ARETC can provide guidance on course enrolments, students are responsible for ensuring they meet the licence or registration application eligibility requirements for their relevant state/territory.

Macdonald Education T/A The Australian Real Estate Training College (ARETC) agrees to notifying students if there are any changes to agreed services that will affect a currently enrolled student. This includes the closing down of The Australian Real Estate Training College, implementing a new third party arrangement or changes in ownership of ARETC.

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When you enrol in a course, Macdonald Education will ask you to provide personal information by way of an enrolment form. We will ask you to provide your legal name, address, contact details, date of birth, and educational history. We may also ask you to disclose other information that may affect your ability to study.

We would generally collect this information directly from you. In some circumstances, we might receive these details from a third party, such as an employer who is funding your study, a community college that has directed you to us, or an employment agency that is assisting with enrolment.

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Macdonald Education will not generally collect personal information if you are simply a visitor to our website. If an email address is provided, we may use this to market course information (provided you have given us permission to). You can opt out of receiving this information at any time.

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As a Registered Training Organisation (RTO), we collect your personal information so we process and manage your enrolment in a Vocational Education and Training (VET) course with us.

When you enrol in a course, Macdonald Education will ask you to provide personal information by way of an enrolment form. We will ask you to provide your legal name, address, contact details, date of birth, and educational history. We may also ask you to disclose other information that may affect your ability to study.

We would generally collect this information directly from you. In some circumstances, we might receive these details from a third party, such as an employer who is funding your study, a community college that has directed you to us, or an employment agency that is assisting with enrolment.

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We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

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We are required by law (under National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the state training authority Australian Skills Quality Authority (ASQA).

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The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Employment and Workplace Relations (DEWR), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation

• facilitation of statistics and research relating to education, including surveys and data linkage

• understand how the VET market operated, for policy, workforce planning and consumer information

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy .

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about the DESE will handle your personal information, please refer to the DESES VET Privacy Notice at www.dese.gov.au/national-vet-data/vet-privacy-notice .

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You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

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Macdonald Education may use your personal information for the purpose of direct marketing, to keep you informed of products we offer or to advise you of news and updates which might be of interest to you, such as Continuing Professional Development (CPD) due date reminders. This information will be sent to you should you voluntarily opt-in, and you may opt-out at any time. Macdonald Education will not provide your personal information to third parties for the purposes of direct marketing.

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To request access to or correct your personal information, please contact us, either by email (training@realestatetraining.com.au ) or by phone (02 9987 2322). Macdonald Education aims to keep your personal information current and complete. Your identity will be verified before any changes can be made to your information.

At any time, you may contact us to:

• request access to your personal information

• correct your personal information

• make a complaint about how your personal information has been handled

• ask a question about this Privacy Notice

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The policy of ARETC is fairness and equal access for clients, regardless of sex, marital status, pregnancy and breastfeeding, parental status, age, race, impairment, religion, political belief or activity, trade union activity, sexual orientation, ethnic or national origins.

ARETC does not tolerate discrimination as it is illegal and a violation of State and Federal Human Rights legislation. Employees who violate this policy shall be subject to disciplinary action and where appropriate termination. All employees of ARETC have access to this policy.

Students who feel they are being discriminated against during their dealing with ARETC are requested to make their complaint in writing or via email correspondence.

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Access and equity

ARETC has a policy of access and equity for all students. This policy includes, but is not limited to, areas such as:

Information provided to clients

Clients can access via the ARETC website, the Student Handbook, Privacy Policy, and the Code of Practice. These documents provide information on the administration processes and policies under which ARETC operates. In addition, the website contains information on the qualifications and statements of attainment available, the mode of learning, and the learning outcomes for each unit/course marketed.

Clients are invited to call or email ARETC directly if they wish to clarify the information provided. All employees of ARETC have undergone training in dealing with client enquiries and are expected to deal with clients with respect and consideration.

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Enrolment procedures

Clients are invited to enrol online via a simple enrolment process. In addition, clients are provided with a student profile form to complete. This takes place as part of the enrolment procedure. The student profile form allows ARETC to ascertain if any student has any learning needs, in order to administer training and assessment effectively.

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Providing support for those having trouble meeting the competency standards

Online support through email access to ARETC is available, should any client require further assistance.

As outlined in the assessment delivery procedure, students who find it difficult to obtain competency in particular units of competency, have access to Assessors who will provide guidance and support. Should difficulties continue, reasonable adjustment processes can be implemented to take into account the difficulties the learner may be experiencing. The principles of assessment will still be applied to any reasonable adjustment made.

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Reasonable adjustment application

Macdonald Education t/a The Australian Real Estate Training College (RETC) will ensure a student with a disability that affects their ability to study will have the same learning opportunities and will be able to perform and complete assessments as those students without a disability.

Any adjustment made will not compromise the integrity of the assessment and all Rules of Evidence and Principles of Assessment will be met.

Examples of reasonable adjustment are:

• Oral assessments (presentation, telephone interviews, face-2-face assessments)

• Use of a scribe for assessment

• Graphics or practical example to illustrate questions in an assessment

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Student diversity

All students are encouraged to complete the student profile (enrolment) form. This form provides an opportunity for students to detail situations that may require addressing by ARETC.

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Encouragement and support in applying for Recognition of Prior Learning (RPL)

ARETC recognises RPL as an important aspect of the competency-based training system, and ensures that all students are provided with information as to its operation. Students are encouraged to make applications for those units of competency where they can already demonstrate knowledge and skill. The application is a user-friendly online form, however, should assistance be required, ARETC staff is trained to provide appropriate information to support the process.

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Use of validation methods that invite feedback from persons of diverse backgrounds

Throughout each educational program, students are encouraged to complete an online feedback/evaluation form outlining the strengths and weaknesses of the following:

• Enrolment processes

• Administration aspects

• Information provided

• Training and assessment delivery

• Quality and timeliness of assessor feedback

• Relevance of learning outcomes to the workplace

Responses from the diverse group of students will be compiled monthly and considered as part of the management function for continuous improvement processes.

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Ongoing continuous improvement and risk management audits

Continuous improvement is a major function of management and several systems have been implemented to ensure that stakeholder feedback is collected and acted upon. ARETC undertakes 6-monthly continuous improvement and risk management audits to ensure that the Australian Qualification Framework (AQF) standards are always being adhered to and that any non-compliance is acted upon.

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Use of administration strategies that align with the Federal Privacy Act.

ARETC is bound to protect students’ individual and personal information. All student administration processes ensure that we do not provide personal information on students and their assessments. All employees of ARETC are aware of the Federal Privacy Legislation and how it affects the dissemination of information and follow ARETC policies and procedures on the use of the student administration system and the protection of students’ privacy.

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Use of administration strategies that align with State and Federal Human Rights Legislation

All administration strategies follow a set of policies and procedures that ensure alignment with legislation, such as:

• Work health and safety

• Workplace harassment, victimisation, and bullying

• Anti-discrimination legislation

All staff members have access to policies and procedures manuals that outline how the legislation impacts the RTO’s operations. It is the responsibility of each staff member to comply with the legislation at all times. Ongoing staff training occurs, ensuring an understanding of the legislation and its impact.

Each of these access and equity issues is embedded within the training and assessment processes outlined within this Code of Practice.

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Training and assessment

All courses offered by ARETC are competency-based courses. Students are required to submit a portfolio of completed tasks and activities for assessment.

Students will be assessed as either Competent or Not Yet Competent. All students are given the opportunity of re-submitting assessments if they have not met the competency standards required.

Detailed information on the assessment processes is available in the Student Handbook.

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ARETC has demonstrable experience and skill in providing or facilitating assessments, which meet the endorsed components of the relevant training package(s) and/or accredited courses on the scope of registration.

ARETC is committed to ensuring a valid and reliable assessment of achievements against industry competency standards and all assessments undertaken remain consistent with the National Assessment Principles.

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ARETC ensures that staff involved in assessment activities for nationally-recognised units of competency meet the assessor requirements as set by Australian Skills Quality Authority (ASQA). The requirements are:

the vocational competencies at least to the level being delivered and assessed

• current industry skills directly relevant to the training and assessment being provided, and

• current knowledge and skills in vocational training and learning that informs their training and assessment.

In addition, training and assessment may only be delivered by persons who have:

• Certificate IV in Training and Assessment (TAE40110 or TAE40116), or its successor*, or

• a diploma or higher level qualification in adult education.

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ARETC ensures that a consistent and high standard of service is provided to all students. This is maintained by continuous improvement mechanisms that ensure the information provided by students, Employers, Assessors is used to enhance the delivery of training and assessment. These mechanisms exist within the organisation’s policies and procedures and are implemented on a scheduled basis.

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ARETC asks for student feedback and feedback from other stakeholders such as industry, employers, and assessors in ensuring improvement and future development. This feedback takes the shape primarily through evaluation forms, however, intermittently, ARETC may develop questionnaires seeking information from students about the perceptions of client service and other areas of their training experience. In addition, focus groups may held with students, industry practitioners, and community representatives to provide input into improvement strategies.

ARETC recognises the right of the Australian Skills Quality Authority (ASQA) to conduct audits on our training and assessment processes and services. These audits are supported by ARETC and all assistance is provided during the process.

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Macdonald Education (T/A The Australian Real Estate Training College [ARETC]) will market its courses with integrity, accuracy, and professionalism. All information provided will be clear, current and accurate.

Macdonald Education will not draw false or misleading comparisons with other providers or courses.

NRT logo will only be used as per the VET Quality Framework. It will only be used for those qualifications or units of competency on our scope of registration.

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