28 September 2023

In July this year, the Queensland Residential Tenancies Authority (RTA) launched a campaign in an effort to remind tenants to check for any outstanding bond payments they may be owed. Property managers and landlords were called upon to encourage tenants to reach out to the RTA to establish whether any bond monies were being held in trust under their name.

The RTA has provided an update on their campaign efforts, announcing that over $6.2 million in forgotten bond monies has been successfully returned to more than 6,200 tenants.

Landlords and property managers are encouraged to make use of an ‘amplifier kit’ developed by the RTA to continue to spread the word and reunite tenants with money owed to them.

The RTA further reflects on the outcome as follows:

The RTA is reconnecting Queenslanders with their forgotten bonds – here’s what you need to know. 

Since launching the campaign in mid-July 2023 to connect 114,000 Queenslanders with their forgotten rental bonds, over 6,200 customers have claimed over $6.2 million in forgotten rental bonds from the Residential Tenancies Authority (RTA).

Campaign fast facts*:

• Largest bond returned: $12,677.00  

• Average bond amount returned: $988.00  

• Oldest bond returned: 5 September 2007.

*Data as at 27 September 2023

RTA Chief Executive Officer Jennifer Smith encouraged Queenslanders to keep their details up to date with the RTA.

“Our goal is to not only reconnect as many people with the money they're owed now, but we’re also partnering with key sector groups, including the Real Estate Institute of Queensland and Tenants Queensland, to raise awareness so we can reduce the volume of future forgotten bonds held by the RTA,” Ms Smith said.

The RTA published an amplifier kit, which you can use to share the campaign with your networks and encourage them to check if they are owed any bond monies.

The amplifier kit contains:

• graphics you can download and share across social media and newsletters

• suggested social media captions

• a printable factsheet on how to search for forgotten bond monies

• links to the RTA’s campaign page and FAQs.

For more information or to check if you are owed an outstanding bond payment, visit our outstanding bond payments webpage.